Please make sure that your Proof of Address matches your shipping Address and is in your name.
Some tips if you're having an issue uploading your POA:
- Ensure the file you are trying to attach isn’t too large.
- The format of the file may also play a role. While we accept most formats, ensure it is a PDF or JPG for best results.
- If at first you don't succeed, clear your caches, restart your browser and try again
You can also click on Submit a request to describe the issue and send us a screenshot so we can help