My Payment Failed

At Rentoza, we don't run traditional debit orders – your card is charged automatically every month.

If your payment fails, you have two options to get things back up and running:

1. We'll send you a payment link via email that you can use to manually complete the payment. This will require you to input your card details.

2. You can also make your subscription payment through your Customer Account on the Rentoza website. Here's how:

   • Log in to your account at www.rentoza.co.za
   • Click on Subscriptions to view your active subscriptions
   • Select the subscription you wish to pay for
   • Click the Pay Now button
   • Choose your preferred payment method and follow the prompts to complete the transaction

If your card details have changed, you can update your card details on the Account page to make sure future payments are processed smoothly. Just navigate to your account, update your card information, and you're all set.

Please note that our support staff cannot change your banking details. You must use the payment link or your Customer Account to update your card details for monthly charges. Click here for more information on how to update your banking details.

To make sure your next payment goes smoothly:

• Check your card limit
• Verify your card details to ensure they are correct
• Ensure the card has enough funds to cover the payment
• Ensure that you have chosen a more suitable debit date

Important: We no longer accept cash deposits.

If you are a new customer and your online payment at the checkout failed, please click here to find out why your online transaction failed.