If we owe you money, we'll do everything we can to get it back in your pocket as quickly as possible. But to protect our customers against the possibility of fraud, refunds can take 7-14 business days to process. Funds will reflect as per your financial institutions' turnaround times.
We refund your funds back to the card you used to pay at checkout. You'll receive an email or sms notification once your refund has been processed.
If you've already received a notification of a refund, but still haven't received your funds after 14 working days, please contact your bank directly to query the refund.
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