I Missed or Will Miss a Payment

Oh no! We're sorry to hear that.

If you miss a payment, we'll continue making attempts to charge your card after the first failed attempt. You can also solve the issue by:

1. Log in to your Customer Account on the Rentoza website
2. Navigate to the "Manage Account" section
3. Select the subscription with the missed payment
4. Clicking "Pay Now" to bring your account up to date

What Happens if I Miss a Payment?
If you miss a payment, your device may be locked remotely until your payments are up to date. Continued failure to make payments may result in:

• Delayed unlocking of your device
• Repossession of the subscription product

If You’re Struggling to Pay
If you can no longer afford the payments for your subscription, you've got a few options:

1. Downgrade your subscription: Switch to a more budget-friendly option – as with cancelling your subscription, there are no penalty fees for doing so.
2. Cancel your subscription: You can cancel your subscription and return the device without any penalty fees. When you're back on your feet, you’re welcome to re-subscribe.

Please note that we do not offer payment arrangements. If you know you'll miss a payment, contact us as soon as possible to discuss your options.