My Product is Faulty

Don’t worry, we’ve got your back.

As soon as you notice the fault, contact us with a description of the issue and, if possible, attach photos/videos.

We’ll send you the faulty product form and guide you through the process.

No charges apply for manufacturer defects or malfunctions.

If the device is found to be functional after assessment (by us or the manufacturer), you may be liable for collection and assessment costs.